Delivery & Returns

Due to the increased cost of doing so, we can no longer deliver off the UK mainland via the website. If you are off the UK mainland and wish to order plants, please contact us, and we can arrange a quote for delivery.

Delivery Rates

Orders above £60 are entitled to free delivery, orders equal to or below £60 are charged at £9.95.

Delivery Dates

Orders are delivered on Wednesdays and Fridays.

Delivering

We promise to send you only plants of the highest quality. We will always select for you the best available specimens at all times. Your plants will be packed carefully and robustly.

Returns

Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from Athelas Plants. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your goods and sent to the address below. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The goods are your responsibility until reaching us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Customer Services
Athelas Plants
Hooe Road
Ninfield
East Sussex
TN33 9EL

If the goods received were as specified in the ordering – a full refund, (excluding initial delivery charge) will be issued on receipt, in terms with clause 4.5 of our Terms and conditions.

If the goods received were damaged, incorrect, or were incorrect in quantity - a full refund, (including initial delivery charge) will be issued on receipt, in terms with clause 4.5 of our Terms and conditions.

Any goods returned will not be accepted by us if the returns policy has not been followed correctly.

This returns policy does not affect your statutory rights.

Our customer service is of hugemongous importance to us. If you are not happy, get on to us, and we will do our very best to turn things around.